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Savio Designs Support Center

If you are a current or returning client and are in need of ongoing support for a current or past project, please sign into your Client Portal and create a Support Ticket. You can also go to our ticket page and submit a ticket from our website. Your request will be answered as soon as possible! For immeadiate help, check out our FAQ's below or our Free Support & How-to Videos!

CMS

CMS stands for "Content Management System".  This would be the module that allows you to control the content (text/images) of your web site without worrying about screwing up the design.  Your content is stored in a database (called a MySQL database).

MySQL database

A MySQL database is what stores the data (content) of your website.  It is separate from the design and contains everything you enter in your Content Management System (CMS).  Your CMS pretty much is a good looking and user friendly way of entering information into the MySQL database.  When someone visits your website, the page they are on automatically loads the content for that page from the MySQL database.

It is important, when you are backing up a website, that these databases are also backed up.  They reside in a different part of your hosting package than your website design and the pages of our website (that are accessed via an FTP server).  If you have a dynamic site and you are only backing up your FTP account, than you are not backing up any of your content - just your design!  That is why our Site Saver service is designed to back up both your FTP AND your MySQL databases!  It is an all-in-one solution to give you a peace of mind.  For more information on Site Saver, please visit: https://saviodesigns.com/site-saver.php

These MySQL databases (a website can and often has more than one), are the toughest part of moving a website as their names/descriptions/and content have to be renamed for the new location.  This is why we offer a website moving service if you plan on moving your website from one hosting company to another - that way you can be sure everything is renamed correctly and your site will function properly.  For more information about our website moving service, please contact us.

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